Returns & Exchanges
At Puredozo, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items with original tags. Our goal is to ensure your shopping experience is as seamless and stylish as the pieces in our collection.
Initiate Your Request
Log into your Puredozo account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Package Your Items
Carefully place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.
Drop Off the Parcel
Affix the provided return label to your package and drop it off at any authorized shipping location or schedule a convenient home pickup.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing