Frequently Asked Questions
Everything you need to know about shopping with Puredozo.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
Puredozo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our manufacturing partners annually for fair labor practices.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. You have a 30-minute window to contact customer support for cancellations or address changes before the order is processed.